FAQ

Here are some common FAQs for an imitation jewelry brand:

1. What materials are used in your jewelry?
• Our jewelry is made from high-quality materials such as brass, copper, alloy, and is often plated with gold, silver, or rhodium. Some pieces may also include cubic zirconia, crystals, or other synthetic stones.
2. How do I care for my imitation jewelry?
• To ensure longevity, avoid exposure to water, perfumes, and chemicals. Store jewelry in a cool, dry place and clean with a soft cloth after use.
3. Is your jewelry hypoallergenic?
• While we strive to use materials that are safe for sensitive skin, we recommend checking the specific product details for information on hypoallergenic properties.
4. Can I return or exchange an item?
•Please refer to our return policy for more details.
5. Do you offer custom designs or personalization?
• We offer customization and personalization options on select pieces. Please contact our customer service team for more information.
6. How do I know my ring size?
• We provide a ring size guide on our website to help you determine your correct size. You can also visit a local jeweler to get your finger sized.
7. What payment methods do you accept?
• We accept various payment methods, including credit/debit cards, PayPal, and other popular online payment options.
8. Do you ship internationally?
• Yes, we offer international shipping. Shipping fees and delivery times may vary based on the destination.
9. How long will it take to receive my order?
• Orders are typically processed within 1-3 business days. Shipping times depend on your location and the shipping method selected at checkout.
10. What should I do if my jewelry breaks or tarnishes?
• We offer a limited warranty on our products. If your jewelry breaks or tarnishes within the warranty period, please contact us for repair or replacement options.
11. Can I cancel or modify my order after placing it?
• Orders can be modified or canceled within a certain time frame after placement. Please contact customer service as soon as possible to request changes.

12.How do I track my order?
• Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or the courier’s site.
13.Are there any ongoing promotions or discounts?
• We frequently run promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated on the latest offers.